Linksys AC2400 4X4 Dual-Band Gigabit Wi-Fi Router, Optimal for HD Video Streaming and Lag-Free Gaming (E8350) Description
Product Description The Linksys AC2400 Dual Band Gigabit Wi-Fi Router offers the fastest Wi-Fi technology for a seamless entertainment experience. This 4×4 router is the latest in Wireless-AC, delivering four simultaneous, independent data streams to all your devices for speeds of up to 1733 Mbps. The AC2400 features a 1.4 GHz CPU, four Gigabit ports, and an eSATA port with data transfer speeds of up to 3 Gbps. It also has beamforming and is MU-MIMO ready for simultaneous streaming and gaming on multiple devices. Eliminate lag and buffering over a wider Wi-Fi range with the AC2400 and take your gaming and streaming to the next level. Amazon.com Product information Technical Details Collapse all Summary : Screen Size, Screen Resolution, Graphics Coprocessor, Graphics Card RAM Wireless Type 5 GHz Radio Frequency Number of USB 2.0 Ports 1 Other Technical Details Brand Name Linksys Item model number E8350 Operating System Windows, Mac OS Item Weight 1.41 pounds Product Dimensions 7.2 x 10.1 x 2.2 inches Item Dimensions L x W x H 7.22 x 10.09 x 2.21 inches Technical Specification User Manual [pdf ] Additional Information ASIN B00NQ19M72 Customer Reviews 2.5 out of 5 stars 193 customer reviews 2.5 out of 5 stars Best Sellers Rank #20,519 in Computers & Accessories (See top 100) #116,206 in Electronics > Computers & Accessories Shipping Weight 2.65 pounds Domestic Shipping Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues. International Shipping This item is not eligible for international shipping. Learn More Date First Available October 1, 2014 Warranty & Support Amazon.com Return Policy: You may return any new computer purchased from Amazon.com that is ‘dead on arrival,’ arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test ‘dead on arrival’ returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor. Product Warranty: For warranty information about this product, please click here. [PDF ] Feedback If you are a seller for this product, would you like to ? Would you like to ? 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When you click on a Sponsored Product ad, you will be taken to an Amazon detail page where you can learn more about the product and purchase it. To learn more about Amazon Sponsored Products, click here. Customer Questions & Answers See questions and answers 193 customer reviews2.5 out of 5 stars2.5 out of 5 stars5 star28%4 star13%3 star6%2 star14%1 star39% Review this productShare your thoughts with other customersWrite a customer review Customer images See all customer images Read reviews that mention ghz band tech support cable modem technical support old router updated firmware make sure worked fine straight forward internet connection reset button linksys router new router next day easy setup home network previous router easy set guest network extremely disappointed Showing 1-5 of 193 reviewsTop ReviewsMost recentTop ReviewsThere was a problem filtering reviews right now. Please try again later.Cassandra1.0 out of 5 starsFIrmware 1.0.02 build 9 made this unusable.February 18, 2016Verified PurchaseI purchased this routed in April 2015. Initially I loved it – it worked like a champ and held stable connections for all our devices and supported 2 xboxes in the house with Open NAT for weeks before needing a reset. Then Linksys released their Firmware version 1.0.02, build 9 – and it’s all gone to crap. The router started losing connectivity about 3-4 times a week, and now it’s up to about 10-15 times a week, multiple times a day. This requires a manual turn off and back on of the router to fix and reestablish connections. It’s maddeningly frustrating. I called customer support but in the absence of a new firmware to make it more stable, there’s not much they can do. I’ll be buying a new router from another company, and taking this thing out back with a baseball bat. Stay Away.Read more 4 people found this helpful Helpful Comment Report abuseMike1.0 out of 5 starsThis is one of the worst pieces of networking equipment I have ever ownedMay 16, 2015Verified PurchaseThis is one of the worst pieces of networking equipment I have ever owned. I don’t know what happened to Linksys after Belkin purchased them from Cisco, but they need to reorganize or something. Constantly drops the connections on both the 2ghz and 5ghz bands, requires a reboot multiple times a day, it’s total junk. The kicker, this is now the second one that I’ve had that does the same exact thing. At best the 5ghz band delivers half the speed of the 2ghz, sometimes not even showing up as available at all. I’ve tried disabling the 5gz and only running on 2ghz and there is some improvement for a short period of time, but make no mistake it’s issues come back. Perhaps they can fix these issues with a firmware upgrade but there hasn’t been one that solves it yet. After being totally frustrated I’m done with this hunk of junk. I’m ordering a different router today and selling this one.Dealing with customer support has just been painful and a waste of time. Linksys was always my goto recommendation for people, but they are going in my time-out box after this one.Read more 2 people found this helpful Helpful Comment Report abusedan weiss1.0 out of 5 starsRandomly goes into Limited mode. Poor customer service and tech support.December 16, 2014Verified PurchaseI have to say that I had high hopes for this product. I have been an avid supporter of Linksys for the past decade. I have used a multitude of their products with my customers, and in my house. I purchased two of these routers to upgrade my access point and my father’s. That said, this product while having huge potential falls severely short to the point it is useless. I will break this review into 2 parts. 1st the product and 2nd their customer service and technical support.Technical issue:I have 4 different HP Elitebook laptops in the house. Each of them randomly loses connection to the E8350 router and goes into Limited mode. When this happens, you cannot ping the gateway or connect to the Linksys router itself. To fix the problem, I have to disconnect from the channel I am on and join another wireless SSID. I can then rejoin the previous channel and have full functionality. The issue appears to happen more frequently on the 5 GHz channel.I have tried 3 different E8350 routers, all have the same issue. Each laptop also has different model network cards in them. The E8350 has 2 channels for broadcasting. 2.4 GHz and 5 GHz. I have nothing else in my house broadcasting at 5 GHz. In order to rule out interference, I have the Linksys router’s 2.4 GHz set for channel 11 as I also have Verizon FIOS Actiontec router that broadcasts on the 2.4 GHz band. I have the Actiontec on channel 6. I have tested every channel and bandwidth configuration option on the E8350 to rule out interference related matters, but the problem persists.I purchased this router to act as a high end access point for increased coverage and bandwidth. I disabled all routing functionality on the router and hardwired the E8350 into the Verizon Actiontec router. I have used this same configuration for many years and it worked flawlessly with my past few Linksys routers.Over the past 2 weeks I have tried multiple options and troubleshot every configuration known to Tier 1, Tier 2 and myself. Linksys did a RMA and sent me 2 replacement routers to me and the problem is still occurring.I will be returning these routers and getting my money back. They are 100% useless and unstable.Customer Service/Tech Support:LinksysCares is completely useless. All they have done is complicate matters and fail to deliver. Do not engage with them. They do not communicate with Technical Support and when they do attempt to take over, they do not follow through.Below is a recap of what I have endured to date.12/7 – spoke for 3 hours with your customer specialist (Gretchen) on the phone. She admitted to me that I did everything that she could think of to troubleshoot the part (I have an IT background and work for a major IT Company).12/9 Spoke to Emmy and troubleshot the part another 90 minutes and agreed to an 8 pm call the next day. Call never came. LinksysCares had handed the case over to T2 and they took the case from Emmy. The new person dropped the ball. I called in to the main number again and waited 40-50 minutes to speak to a T2 person. It ended up being Emmy again.We ran multiple tests and proved that something is going on with the routers. It was agreed to send out replacement routers next day air. I was told it would be received by Thursday. I advised support that if I couldn’t get it next day I would return them via Amazon since they could do it next day without an issue. I was assured it would be arriving on Thursday. Morgan from the RMA department supposedly processed the order.12/11 I called Thursday because I never received the tracking information or RMA info. The part still had not been shipped. Spoke to Gabriel who then processed the order or created it. He gave me the tracking numbers that were not active. While this was going on LinksysCares finally responded to an email sent out a day previously providing tracking information for another person and a product delivered to another state.12/12 Due to the order shipping late, the item arrived while I was out of state. 3 days lost so far trying to resolve this and 7-9 hours wasted with support.12/14 Part was installed and the same issue is present. Email sent to LinksysCares asking for a 2:00 PM call to work on the issue on 12/15. Never heard back. Another day lost.12/15 wasted 2 hours trying to get to support. Dialed in and got Teenu at T1. He was completely incompetent. I kept trying to get a supervisor and gave him my existing case information. He kept asking me to explain the problem. Apparently he couldn’t read the past weeks’ worth of notes. He would not transfer me to T2 or his supervisor. He actually hung up on me after asking me to call back. At this point, I call the Executive Response number 714-768-6133 trying to escalate this. Cindy told me that a T3 specialist will be calling me back in 24-48 hours (still waiting).12/16 – I call back the Executive Response team to find out that the case is with T2. I speak to a manager (Samantha) who is escalating it to their corporate technicians. Have to wait 24-48 hours for a call back…As you can see, nobody communicates or takes ownership at Linksys. They do not read case notes or care about the customer.Read more 98 people found this helpful Helpful Comment Report abuseJason2.0 out of 5 starsThe router worked fine up until a month agoJanuary 11, 2016Verified PurchasePurchased this product in June of 2015. The setup was easy. The router worked fine up until a month ago. The unit constantly loses signal and resets. Powering it on and off gets it to work again. When working, the signal is pretty good. We are able to connect 7 wireless devices to it and I have 2 devices connected to it via ethernet port.Amazon will not replace or let me return the unit beyond 30 days. They have stated that unit is now the responsibility of the manufacture. Upon calling Linksys, they no longer have any units in stock to replace my defective unit. They want to ship me a re-manufactured unit. I passed as most re-manufactured router units still have issues.However this turns out, I’ll look to purchase a better router in the future. It’s just too bad that you can’t get a working Linksys router these days to work beyond 6 months.Read more Helpful Comment Report abuseLynn L1.0 out of 5 starsBreaks after a year. Not worth your time or money!January 30, 2016Verified PurchaseWARNING! DO NOT BUY!!! Avoid this product at all cost! So much money wasted and all it created was a headache!!!I am extremely disappointed at this worthless product AND the terrible Linksys technical support/customer service… I bought this device in December 2014 for over $200, and just 13 months later it no longer worked. I talked with technical support who would not even help me troubleshoot unless I pay 20 dollars for 14 days of support or 30 dollars for 6 months of support?!?! Apparently the technical support only works for 3 months after the purchase. I asked to speak with a manager since I found this very ridiculous, and the manager Sheryl just directed me to their support website and said she could no longer support me, and it is a self help issue at this point…On top of this, there was very unstable performance. It would not even connect to Chromcast until I updated the firmware. The 5ghz would constantly drop… It’s super unfortunate after all these years Linksys turned into a corporation that cares only about money and would not even stand behind their products (by the way, the price of this device has now dropped to $100 just after a year. Go figure)… Do yourself a favor and switch to someone with more reliable products and better tech support and customer service!Read more One person found this helpful Helpful Comment Report abuseSee all 193 reviewsWrite a customer review Customers also shopped forPage 1 of 1 Start overPage 1 of 1 This shopping feature will continue to load items. 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Linksys AC2400 4X4 Dual-Band Gigabit Wi-Fi Router, Optimal for HD Video Streaming and Lag-Free Gaming (E8350) how to buy
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